Support

Need a hand with Vital? Most questions are answered below.

Getting started

How do I add a widget to my Home Screen?

1. Create and save a design in the Vital app.
2. Touch and hold an empty area of your Home Screen until the apps jiggle.
3. Tap the + in the top corner, search for Vital, choose a size, and tap Add Widget.
4. Long-press the placed widget → Edit Widget → choose which of your saved designs it should show.

Which devices and trackers work with Vital?

Any device or app that syncs to Apple Health — Apple Watch, Garmin, Whoop, Oura, Fitbit, Polar, Coros, and more. Vital reads whatever those devices write into Apple Health.

Data & metrics

A metric shows "No Data." Why?

Vital can only display what's in Apple Health. If a metric is empty:

• Make sure the underlying app or device is actually recording it and syncing to Apple Health.
• Check that Vital has permission: Health app → Profile → Privacy → Apps → Vital → turn on the categories you want. iOS only asks once, so if you skipped a category you'll need to enable it here manually.
• Open the Vital app to refresh, then wait a few minutes for the widget to update.

I wore my Apple Watch but got no Sleep Score.

There is no "sleep score" built into Apple or Apple Watch — Vital calculates one from Apple Health's sleep stages (Deep, REM, Core, Awake). For that data to exist:

• Sleep must be set up on your Apple Watch. Simply wearing the watch to bed isn't enough — you need a Sleep Schedule / Sleep Focus enabled (Health app → Browse → Sleep → Set Up, or the Sleep app on your watch). Without it, watchOS often records no sleep at all.
• Confirm last night's sleep appears in the Health app (Browse → Sleep). If it's not there, Vital can't show it — the fix is in your device's sleep setup.
• If Health shows sleep but Vital doesn't, check that Vital has Sleep permission (see above) and reopen the app.

My widget isn't updating.

Widgets refresh automatically in the background, but iOS controls the timing. To force an update, open the Vital app (it refreshes and reloads your widgets). Make sure Background App Refresh is enabled for Vital in iOS Settings.

Vital Pro

What's included in Pro?

Unlimited saved widgets, every widget size, all 24 metrics, all 9 chart styles, 7-day and 30-day trends, accent colours, and custom goals.

How do I restore a purchase?

Go to Settings inside the app and tap Restore Purchases, using the same Apple Account you bought Pro with.

How do I manage or cancel a subscription?

Subscriptions are managed by Apple: iPhone Settings → [your name] → Subscriptions. A lifetime purchase is one-time and never renews.

Privacy

Your health data stays on your device — Vital has no account, no cloud, and no tracking. See our Privacy Policy for full details.